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Council Offices
Village Hall, Leicester Road
Leicester LE6 0DQ
0116 287 6985

A-Z of Services  »  Compliments and Complaints

Services provided in the local area by the Parish Council and other organisations. 


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Compliments and Complaints

There is a process to follow if you have a compliment or complaint. Leaflets are available outlining the procedure. 

There are two types of complaints: complaints (and compliments) about council services or staff; and complaints about Borough or Parish Councillors who may have breached the Code of Conduct. We explain what you can complain about and how to do so.

General information about complaints and compliments

The Borough Council aims to ensure that you receive the best possible service at all times. One of the best ways to do this is to listen to what customers have to say about the services. If anything has gone wrong it is important that it is reported, so that any faults can be put right quickly. This page and the attached information explain how the compliments and complaints procedure works.

What is a complaint?

A complaint is an expression of dissatisfaction, however made, about the standard of service, action or lack of action by the council or its staff, affecting an individual customer or a group of customers.

A complaint does not include:

What is a compliment?

A compliment is an expression of satisfaction, however made, about the standard of service, action or individual staff member's performance affecting an individual or group of customers.

A compliment or complaint can be made by either clicking here, in writing, or by telephone.

Contact Committee Services

Hinckley & Bosworth Borough Council
Hinckley Hub
Rugby Road
Hinckley LE10 0FR

Telephone: 01455 238141

Page last updated: 25 August, 2021